COVID-19 OPERATING POLICY
At Macarthur Automotive, the health, safety, and wellbeing of our customers, our people, and our community is our ultimate priority.
As the current and unprecedented situation with Covid-19 changes rapidly, we will continue to follow closely and adhere to all NSW Health policies that apply to our business at all times, as well as act on all advice from the World Health Organisation (WHO) and the Australian Department of Health.
All of our locations are operating under restricted conditions:
Service - Single visitors by appointment only for urgent repairs and maintenance
Parts - Click & Collect only
Sales Vehicle reservations - available by phone or online
Vehicle deliveries – Click & Collect only
All operations are conducted whilst ensuring the welfare of all staff, customers, suppliers, and the greater community. The following proactive procedures have been implemented across our business to mitigate potential risk and reassure confidence.
Interpersonal Procedures;Should you wish to remain away from the dealership, we are more than happy to communicate via phone or email regarding Service, Sales, Finance, or any other inquiries you may have‘Non-contact policy’ which includes no handshakes or person to person contactSocial Distancing of 1.5m minimum for everyone including staff and customersStrict staff policies with current health notices in all communal staff areasAll staff with any health concerns are instructed to stay home and take directives from health professionalsAll staff returning from sick and overseas leave must provide evidence of clearance prior to returning to workAlcohol-based hand sanitiser has been provided to all departments including non-customer facing in addition to reinforcing a robust handwashing regimeOur teams receive regular updates on hygiene and protocols as the reaction to COVID-19 developsOur teams are subject to prohibitions of both international and domestic flights for work purposes and we have restrictions on internal and external meeting numbers well beyond current Government recommendations.
Facility Procedures;Strict staff policies with current health notices in all communal staff areasAll EFTPOS machines and touchscreen displays are sanitised before every useComplimentary hygiene products available including alcohol-based hand sanitiser and tissuesPrevalent informative signage with procedures and processes and best practices for hygiene
Service and Sales Vehicle Procedures;All service vehicles are protected with seat covers, floor mats, steering wheel covers, and gear shift coversAll loan vehicles & customer’s vehicles and customer delivery vehicles are wiped clean prior to handover to customers. This process involves sanitisation of commonly accessed exterior and interior hard surfaces including door handles, steering wheels, start buttons, touchpads, radios, gear shifters/paddles, mirror, and keysDriveway pick up/drop off available for the avoidance of contact if requiredAll Technicians and Service Advisors wear disposable gloves at all times when in vehicles and replaced regularly
We understand that the current situation has presented everyone with similar challenges and we are focused on supporting all your requirements through this difficult period so we can continue to offer you options relating to you and your vehicle needs while ensuring everyone’s health and safety.
Thank you for your ongoing support and we kindly ask everyone in our community to stay safe and supportive of each other during this time.